Privacy policy

Privacy Policy

Last updated: May 10, 2026

phonivia operates this store and website, including all related information, content, features, tools, products and services (the "Services"). This store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our Services or make a purchase.

This policy forms part of the binding agreement between the customer and the store at the time of purchase.

By accessing or using this website, you confirm that you have read, understood, and agreed to this Privacy Policy and all related store policies.

1. General Store & Product Understanding

All product names, descriptions, images, and references are provided for identification, categorization, and marketing purposes only.

Product visuals may be illustrative and may not represent exact final appearance, packaging, color, or minor specifications.

By placing an order, you acknowledge and agree that purchasing is based on the product description provided on this website only, and not on any external comparison or third-party expectations.

2. Personal Information We Collect

We collect information such as:

Contact details (name, address, email, phone number)
Payment information
Order history and transaction data
Device and browsing data
Customer communication data

3. How We Use Your Information

We use your data to:

Process and fulfill orders
Provide customer support
Improve store experience
Prevent fraud and unauthorized transactions
Comply with legal obligations

4. Orders, Disputes & Customer Agreement

By completing a purchase, the customer agrees that:

The product description provided on this website is the only official reference for the purchase decision.
Minor differences in appearance, packaging, or presentation do not qualify as defects or misrepresentation.
Comparison with external brands, manufacturers, or third-party products shall not constitute grounds for refunds, chargebacks, or “item not as described” claims under any circumstances where the product matches the description provided on this website.
All purchases are made knowingly and voluntarily based on the information presented on this store.

We reserve the right to provide full transaction, shipping, and communication evidence to payment processors in the event of disputes or chargebacks.

All transactions are documented and verifiable, and we reserve the right to submit complete evidence of order fulfillment, customer communication, and delivery confirmation to financial institutions in the event of any dispute.